Keep access private
Your connection link is personal. Store it securely and avoid posting it in public messages or screenshots.
A quieter connection
A little clarity.
Along the way.
A home for service information, useful connection notes, and the next steps when something needs attention.
Read connection notes01 / Service information
Know where you stand.
This page is an information point for the Neon service. It does not display live network availability.
Connection quality can vary between providers and locations. If you need assistance, contact your service operator through the same channel in which you received access.
02 / Connection notes
Small steps. Clear answers.
Use your latest profile
Follow the profile and migration instructions provided by your operator. Keep a working profile until a replacement has been confirmed.
Share useful details
When reporting a problem, include the time, your client version, and whether another connection works. Remove passwords and access links.